Shipping policy

Thank you for shopping with NAATO&CO. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders are processed within 1-3 business days (excluding weekend and holidays).

Orders placed after noon or on weekends and holidays may begin processing the next business day.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

United States

Standard Shipping: $8.95 USD flat rate. Free standard shipping on orders of $125 USD or more. Estimated delivery: 3–5 business days.

Express Shipping (Fedex Two Day Air): $19.95 USD. Estimated delivery: 1–2 business days, with delivery Monday–Friday, excluding holidays.

Delivery estimates begin once your order ships and do not include order processing time. Available shipping options and final shipping costs are shown at checkout.

Canada

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Any available free standard shipping offer is displayed at checkout. The United States rates above do not apply to Canadian orders.

Canada customs, taxes and other applicable fees

Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and carrier brokerage or handling fees. If taxes and import charges are calculated at checkout, they will not be due at delivery. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Keep your shipping confirmation email handy so you can return to your tracking link for the latest available updates. If you cannot find the email, check your spam or junk folder, or contact beauty@naatoandco.com with your order number for help.

Shipping destinations

We currently ship to Canada and United States.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Before completing your purchase, review your street address, apartment or suite number, city, state or province, and postal or ZIP code. Please also check your email address so you can receive order and shipping updates. For an address correction request, email beauty@naatoandco.com with your order number and the correct address.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

To help us look into a shipping concern, please include your order number, tracking number if available, and a brief description of the issue. If your package or an item arrives damaged, please include clear photos of the packaging and affected items in your email to beauty@naatoandco.com.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.