Frequently asked questions - Products
What’s included in the Astral Collection Set?
The set includes the B+ balm, C2 cleansing oil, C1 powder cleanser, N4 face oil and a custom NAATO&CO toiletry pouch.
Do B+ and LB contain lanolin?
Yes. Lanolin is listed in both B+ Facial Solid Lotion Beauty Balm and LB Silky Lip Butter Balm. Please refer to each product description for its full ingredient list.
How do I use LB Silky Lip Butter Balm?
Apply a thin, even layer with your fingertip and reapply as needed. LB contains lanolin, shea butter, sweet almond, castor and olive oils, lime peel and ylang-ylang oil.
How do I use B+ Facial Solid Lotion Beauty Balm?
Warm a pea-sized amount between your fingertips, press onto clean skin and gently massage. Use it alone or after your face elixir. B+ contains lanolin, shea butter, tea seed oil, extra virgin olive oil, gardenia flower extract, rose powder and ylang-ylang oil.
How do I apply N4 Ultimate Face Oil Elixir Potion?
Warm a few drops between your palms and apply to your face, neck and décolleté morning and evening. Listed ingredients include Bakuchi seed oil, saffron (Kumkumadi Tailam), frankincense, myrrh, Sacha Inchi, Abyssinian oil, black cumin seed oil, red sandalwood, blue lotus, yuzu peel and annatto seed oil.
What’s the difference between C1 and C2?
C1 is a waterless powder cleanser activated with water; it also serves as a micro exfoliant and mask. C2 is an oil cleanser applied to dry skin for cleansing and removing makeup.
How do I use the C2 Nourishing Facial Cleansing Oil?
Massage 2–3 pumps onto dry skin, focusing on the eyes and lips when removing makeup. Rinse thoroughly with warm water and pat dry. The product description says C2 removes waterproof makeup.
How do I use the C1 Gentle Powder Face Cleanser?
Place a coin-sized amount in wet hands and activate with warm water. Massage over your face, then rinse. For a mask, leave the activated mixture on your face for a few minutes before rinsing. C1 can also be used as a micro exfoliant.
How do I choose products for my skin?
Review each product’s ingredient list before purchasing, especially if you have sensitive skin or are new to our collection. For help with products or ingredients, email beauty@naatoandco.com before ordering.
Shipping & Returns
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where do you ship?
We currently ship to the United States and Canada. Available shipping options and estimated delivery times are shown at checkout.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Can I return or exchange my purchase?
Our policy generally treats sales as final and does not offer returns or exchanges for dissatisfaction or allergic reactions. If an item arrives damaged or incorrect, email beauty@naatoandco.com with your order number and product details for exchange assistance. International returns and exchanges are not accepted. Please review our full refund policy before ordering.